fotorieDelete your Fotorie account and data
Fotorie is the nutrition app from Vitasane Nutrition Centers. You can delete your account and all your data whenever you want, from within the app itself or by writing to us. No explanations are needed.
From the app (instantly)
- Open Fotorie and go to the Profile tab.
- Scroll down to Account and tap Delete my account and data.
- Confirm. The app deletes data from your mobile and asks the server to delete your backup and your account.
By email
If you no longer have the app installed, write to info@fotorie.com from the email address you used to create the account, with the subject "Delete my Fotorie account". We will do it within a maximum of 7 days and confirm by email.
What is deleted
- Your account and your email.
- The encrypted backup of your data: profile, weight, measurements, meals, menus, workouts, medication, blood pressure, sleep, analytics, diary, and conversations with the coach.
- Food or progress photos you had decided to save.
- Anonymous usage data associated with your installation.
What is kept and for how long
- If you have a subscription, billing data that the law requires to be kept (invoices) is retained for the legal period by our payment provider, without health data.
- Technical server logs (date and type of request, without content) are automatically deleted after 30 days.
- Nothing else: we do not keep copies of your health data once the account is deleted.
Delete only part of your data
Without deleting the account, in the app you can delete each record separately (a meal, a weighing, a photo, a coach message) and clear the coach chat from its menu. If you prefer us to do it, tell us by email what you want to delete.